FAQ

Contact Gradeafashions by calling 12294744488 or send an e-mail to:[email protected]

1.Customers are responsible for any additional shipping fees resulting from any orders that have an inccorect shipping address or need to be changed to a different address for delivery once shipped. We will charge the method of payment for these charges and e-mail or fax a copy of the additional charges. No exceptions.

2. Returns must be made within 15 days after delivery. If for any reason it is longer than 15 days, returns will not be accepted! NO exceptions! Any damaged or defective goods will be replaced as soon as possible. Any custom , special and clearance orders are not returnable.

3. Any credits issued will be made by the same method of original payment. All credits are also issued after authorization by management within 30 days of that authorization date. Unless otherwise posted, all notices will be in the form of email.

4. Customer Service hours are from Monday-Friday 8am-5pm EST. Emails will also be answered during those times.

5. Gradeafashions sells only the top quality products, we have done our homework so you do not have to!

6. Methods of payment: We accept Master Card, Visa and American Express. We also accept checks online or they can be made out to:

1700 Norman Dr #1034, Valdosta, GA, 31601, United States

6. All orders usually arrive within two weeks if for any reason it will be longer you will be notified by e-mail or telelphone.

7. Purchase Orders – We do accept purchase orders with proper credit reference and approval of purchase order. All terms are met 15 days from delivery of product.

8. Damages / Defects – All damages must be reported back to us within 2 days of delivery.. It is solely up to the customer to make sure there order is checked out at time of delivery when the product is delivered. If for any reason the products are not checked at time of delivery it is considered delivered in perfect condition. Any damages reported after the delivery would be considered damaged on site and would be the  responsibility of the customer. All damaged / defective products will be replaced as soon as possible.

9. First Time Buyers Discount – The first time buyers discount only applies to new customers and only applies to listed web prices. The First Time Buyers discount does not apply to custom quotes or volume quotes.